We want you to love your dress. If it's not the one, you have 14 days from delivery to return it — unworn, tags attached, in its original packaging.
Change-of-mind returns are issued as store credit (valid 12 months). Return shipping is at your cost — we recommend a tracked service.
Faulty, damaged, or incorrect orders? We'll cover return shipping and arrange a full refund or replacement. Just reach out within 7 days with your order number and a photo.
Size exchanges are free — simply cover the cost of returning your original piece using a tracked service.
A few things to note: sale items are final sale, and original shipping is non-refundable.
To begin a return, email sales@lilyandrosemelbourne.com.au before posting anything back.
View our full Refund Policy.